Frequently Asked Questions
Everything you need to know about shopping with FALLOW.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that final sale items are not eligible for return or exchange.
How do I determine my size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Do you restock items that are sold out?
While we occasionally restock our core collection, many of our seasonal pieces are limited edition. We recommend signing up for 'Back in Stock' notifications on the specific product page.
How should I care for my FALLOW garments?
To maintain the quality of your clothing, we recommend following the care label instructions. Most of our high-quality fabrics benefit from cold washing and air drying to prevent shrinkage.